Why Customer Service is like Building a Brick Wall
For years, I frequented the same water store, a weekly ritual to replenish my supply. Despite being a regular, the staff never bothered to learn my name, which always stung a little. Ironically, I knew theirs. Each visit felt rushed, like they were eager to get me out the [...]
Becoming the best version of me
It was a fantastic morning. The workout was one of those kick-ass sessions where everything worked, and nothing hurt. Every song [...]
Beyond the Stage: Applying the Actor’s Craft to Business Success
The world of business, like the theater, is a stage where individuals play various roles. Whether you're pitching an idea, negotiating [...]
Beyond “Do as I Say”: Being the Adult You Want Your Child to Become
Recently, I went through a difficult conflict with someone close to me. As I reflected on the experience, I was reminded [...]
